Returns and Refund Policy

  1. Introduction
    At Roty Ltd we strive to provide the highest quality services. However, we understand that situations may arise where our customers may not be completely satisfied with our services. This Return Policy details the terms and procedures for requesting a refund or adjustments for services provided.
  2. Covered Services
    This policy applies to the following services:
    — Marketing in advertising
    — Management consulting
    –Creation of websites
  3. Return Conditions
    To be eligible for a return, the following conditions must be met:
    –Return request must be submitted within 30 days of service delivery.
    –The customer must provide a valid reason for the return request, explaining in detail the dissatisfaction and non-compliance with the initial contract.
  4. Return Procedure
    To initiate a return request:
    1. Contact our Customer Service: Send an email to contact@rotyoltd.com
    2. Provide Details: Include in your request the contract number, the date the service was provided, and a detailed explanation of your dissatisfaction.
    3. Request Evaluation: Our team will review your request and may contact you for additional information.
    4. Resolution: If the request is validated, we will offer one of the following solutions:
    – Revision or correction of the service provided
    – Credits for future services
    – Partial or full refund depending on the case
    5. Exceptions
    Certain situations are not eligible for a return or refund, including:
    – Dissatisfaction due to personal preferences unrelated to the quality of service provided
    – Return requests after the 30-day period following delivery of the service
    – Services rendered in full and in accordance with the initial specifications of the contract
    6. Revisions and Corrections
    In some cases, rather than a refund, a revision or correction of the service provided may be offered to address the customer’s concerns. We are committed to working with our customers to ensure their satisfaction.
    7. Contact
    For any questions regarding our returns policy, please contact:
    – Email: contact@rotyoltd.com

We are committed to providing exceptional services and strive to resolve any concerns in a timely and satisfactory manner. Thank you for your trust in Rotyo Ltd.